Privacy policy

Last updated: May 22, 2026

Velotix operates this online store and website, including all related information, content, features, tools, products, and services made available to you as a customer. These are referred to in this Privacy Policy as the "Services."

Our store is powered by Shopify, which allows us to provide you with the online store and the related Services.

This Privacy Policy explains how we collect, use, process, disclose, and protect personal information when you visit our website, use our Services, make a purchase, enter into a transaction, or otherwise communicate with us.

In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, use, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used, processed, and disclosed as described below.

1. What personal data we collect or process

When we use the term "personal data," we mean information that can directly or indirectly identify you or that can reasonably be associated with you as an individual. Personal data does not include information that has been anonymized or aggregated so that you can no longer be identified.

Depending on how you interact with our services, where you are located, and what is permitted or required by applicable law, we may collect or process the following categories of personal data:

Contact details, including your name, postal address, billing address, delivery address, telephone number, and email address.

Payment and financial information, including payment method, payment confirmation, transaction data, billing data, and other information necessary for processing payments.

Account information, including username, password, account settings, security information, preferences, and other account-related information.

Order and transaction information, including products you view, add to your cart, wishlist, purchase, return, exchange, cancel, or have previously ordered.

Communication information, including details you provide when contacting us, submitting a support request, sending us a message, or otherwise communicating with our customer service.

Device and technical information, including information about your device, browser, network connection, IP address, and other technical identifiers.

Usage information, including information about how you access, browse, and interact with our website, store, products, and services.

2. Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, for example, when you create an account, place an order, use our services, contact us, or otherwise provide us with personal data.

Automatically via our services, for example, through your device, browser, cookies, pixels, analytics tools, and similar technologies when you visit our website or interact with our services.

From service providers, for example, when we use third-party providers who assist us with operating our shop, processing payments, providing customer service, analyzing data, fulfilling orders, or shipping.

From partners and other third parties, for example, marketing partners, advertising partners, fraud prevention services, payment processors, or logistics partners.

3. How we use your personal data

We may use your personal data for the following purposes:

To provide, personalize, and improve our services. This includes fulfilling our contract with you, processing your payments, managing your orders, arranging shipping, handling returns and exchanges, managing your account, storing your preferences, sending order or account notifications, enabling product reviews, and improving your shopping experience.

For processing orders and transactions. We use your personal data to process purchases, confirm payments, organize deliveries, provide invoices, manage refunds, and communicate with you about your order.

For customer service and communication. We use your personal data to answer your questions, process support requests, provide service information, and maintain our customer relationship with you.

For marketing and advertising. We may use your personal data to send you marketing messages via email, SMS, mail, or other channels, where permitted by law. We may also use your information to show you relevant online advertisements, including advertisements based on products you have viewed, purchased, or added to your cart.

For security, protection, and fraud prevention. We use personal data to authenticate accounts, provide a secure payment and shopping experience, detect and investigate fraudulent, illegal, harmful, or unauthorized activity, and protect the security of our services.

For legal and compliance purposes. We may use personal data to comply with applicable laws, respond to lawful requests, cooperate with authorities, enforce our terms and policies, defend our rights, resolve disputes, or participate in legal proceedings.

4. How We Share Personal Data

We may share your personal data with third parties where necessary and permitted by applicable law. This may include:

Shopify and service providers who assist us in operating our store and providing the services, including providers of IT administration, payment processing, analytics, customer service, cloud storage, order fulfillment, delivery, and shipping.

Business and marketing partners who provide advertising and marketing services or assist us in showing you relevant ads. These partners may process your personal data in accordance with their own privacy policies.

Third parties when you ask or authorize us to share information, for example, to deliver products to you, connect with social media features, or use third-party integrations.

Affiliates or companies within our group of companies, where applicable.

Legal, regulatory, or business recipients, to the extent necessary to comply with legal obligations, respond to lawful requests, enforce our policies, protect our rights or the rights of others, or in connection with a business transaction such as a merger, sale, restructuring, or bankruptcy.

Depending on where you live, you may have the right to object to certain types of disclosure or processing for targeted advertising or marketing purposes.

5. Relationship with Shopify

Our services are hosted and supported by Shopify. Shopify may collect and process personal information related to your access to and use of the services to provide, support, secure, and improve them.

Data you submit through our store may be transferred to Shopify and to third parties, who may be located in countries other than your country of residence. This may be necessary to provide and improve the services.

We may also use certain Shopify features based on information from your interactions with our store, other merchants, and Shopify. In these cases, Shopify may process personal data for specific purposes as a separate data controller.

For more information about how Shopify processes personal data, see the Shopify Consumer Privacy Notice.

Depending on where you live, you may also exercise certain rights through the Shopify Privacy Portal.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, store preferences, improve the user experience, analyze website performance, support advertising, and contribute to the security of the services.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the services.

For more information, see our Cookie Settings or our Cookie Banner, if available.

7. Third-Party Websites and Links

Our services may contain links to websites, platforms, or services operated by third parties. These third-party websites are not under our control.

If you follow a link to a third-party website, you should review that third party's privacy policy, security practices, and terms of service.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

The inclusion of a link to a third party does not imply that we endorse that third party, its website, its services, or its content, unless expressly stated otherwise.

8. Children's Data

Our services are not intended for children, and we do not knowingly collect personal data from children who are under the age of majority in their country of residence.

If you are a parent or guardian and believe that a child has provided us with personal data, please contact us using the contact details provided below so that we can take appropriate action, including deletion where required by law.

9. Security and Retention of Personal Data

We take reasonable steps to protect personal data from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

How long we retain your personal data depends on the type of data and the purpose for which it was collected. We may retain personal data for as long as necessary to provide the services, administer your account, process orders, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, or fulfill other legitimate business or legal requirements.

10. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal data. These rights may include:

The right to access the personal data we hold about you.

The right to request the correction of inaccurate or incomplete personal data.

The right to request the deletion of your personal data.

The right to request a copy of your personal data.

The right to object to or request the restriction of certain processing activities.

The right to withdraw consent where we rely on your consent to process your personal data.

The right to data portability, where applicable.

The right to manage your marketing communication preferences.

These rights are not absolute and may only apply under certain circumstances. We may refuse or restrict a request to the extent permitted by law.

If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link in our emails. Even if you unsubscribe from marketing messages, we may still send you non-promotional emails, such as order confirmations, account updates, or customer service messages.

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection law, including the right to object to processing, the right to restrict processing, and the right to withdraw consent.

You can exercise your rights by contacting us using the details provided in the Contact Us section.

Further information about data protection rights in relation to data processed by Shopify may be available through the Shopify Privacy Portal.

11. Verification and Authorized Representatives

To protect your privacy and security, we may need to verify your identity before responding to a data protection request.

Where permitted by law, you can designate an authorized representative to make a request on your behalf. We may require proof that this person is authorized to act on your behalf, and we may also ask you to verify your identity directly with us.

We will respond to valid requests within the legally required timeframe.

12. Complaints

If you have any concerns or complaints about how we process your personal data, please first contact us using the contact details provided below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

For the European Economic Area, you can find a list of data protection authorities via the European Data Protection Board.

13. International Transfers

We may transfer, store, and process your personal data outside of the country where you live.

If personal data is transferred outside the European Economic Area, the United Kingdom or another.

If data is transferred to a region with specific requirements for data transfers, we rely, where legally required, on recognized transfer mechanisms. These may include standard contractual clauses approved by the European Commission or equivalent mechanisms approved by the competent authority, unless the transfer is to a country recognized as having an adequate level of data protection.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, operational needs, or regulatory obligations.

When we update this Privacy Policy, we will post the revised version on this website and update the "Last Updated" date above. Where required by law, we will provide additional notices.

15. Contact

If you have any questions about this privacy policy, our data protection practices, or wish to exercise your data protection rights, you can contact us using the following information:

Velotix

Norcrest OÜ
17499920
info@velotix.eu
velotix.eu
Sepapaja tn 6, 15551 Tallinn, Harju County, Estonia