Impressum

Legal Notice

Legal information in accordance with applicable national and EU regulations.

Website operator:

Norcrest OÜ

Sepapaja tn 6, 15551 Tallinn, Harju County, Estonia

Contact

Please contact us at info@velotix.eu. We will endeavor to answer your inquiry as quickly as possible.

Commercial Register

Registration number: 17499920

Authorized representative

Ian Christopher Perez

Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/. We are prepared to participate in out-of-court dispute resolution proceedings before a consumer arbitration board.

Disclaimer

Our money-back guarantee applies only if a product is damaged in transit or arrives incomplete. E-bike and bicycle accessories that have already been installed or used cannot be returned for safety reasons, as their structural integrity cannot be guaranteed after installation. Products that come into contact with the body, such as saddles, grips, and helmets, are also excluded from the return policy for hygiene reasons.

Results may vary from customer to customer. We cannot guarantee that all customers will achieve the same results as described on our website, as individual factors play a role.

Please use all products strictly according to the manufacturer's instructions. Packaging design and images on the website may differ from the actual product.