Terms of service

OVERVIEW

The terms “we,” “us,” and “our” refer to Velotix. Velotix operates this online store and website, including all related information, content, features, tools, products, and services provided to you as a customer.

Our store is powered by Shopify. Shopify enables us to provide you with the online store and related services.

These Terms and Conditions, together with any policies referenced in this document, explain your rights and responsibilities when using our website, online store, products, and services.

Please read these Terms and Conditions carefully before using our website or making a purchase in our store. By accessing, browsing, using, or purchasing from our website, you agree to these Terms and Conditions and our Privacy Policy.

If you do not agree to these Terms and Conditions or our Privacy Policy, you should not use our website or services.

SECTION 1. ACCESS AND ACCOUNT

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your country, state, or province of residence.

When using our website or placing an order, you may be asked to provide certain information, including your email address, billing information, payment information, and shipping information.

You confirm that all information you provide to us is accurate, current, and complete.

You are responsible for keeping your account login information secure and for all activity that occurs through your account.

You may not transfer, sell, assign, or license your account to any other person.

SECTION 2. OUR PRODUCTS

We strive to display and describe our products as accurately as possible.

However, product colors, appearance, size, packaging, and details may vary depending on the device, screen settings, or product batch.

We do not guarantee that the appearance or quality of the products will exactly match your expectations or the images shown on our website.

Product descriptions, images, prices, and availability are subject to change without notice.

We reserve the right to discontinue products or limit the quantity of products sold to any individual, region, or jurisdiction.

These items are intended for personal use and not for commercial resale or unauthorized export.

SECTION 4. PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product is the price displayed at the time you place your order and is shown in your order confirmation email.

Unless expressly stated otherwise, displayed prices may not include taxes, shipping and handling fees, customs duties, import taxes, or other charges.

Any applicable charges will be displayed during checkout, as required.

Prices displayed in our online store may differ from prices in physical stores, other online marketplaces, or third-party stores.

From time to time, we may offer promotions, discounts, or special offers. These offers may be subject to separate terms and conditions.

In the event of a conflict between the terms of a promotion and these Terms and Conditions, the terms of the promotion will govern for that specific promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information.

You agree to promptly update your information, including your email address, billing details, payment method, and card expiration date, so that we can complete transactions and contact you if necessary.

You confirm that all payment details you have provided are correct and that you are authorized to use the selected payment method.

SECTION 5. SHIPPING AND DELIVERY

Shipping and delivery information is provided during checkout or in our Shipping Policy.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processes, local delivery issues, force majeure, or circumstances beyond our control.

Once the goods have been handed over to the shipping carrier, the delivery process is handled by the carrier.

To the extent required by applicable consumer law, the risk of loss or damage does not pass to the customer until the goods have been delivered to the customer.

SECTION 6. INTELLECTUAL PROPERTY

All content on our website and in our online store, including trademarks, logos, text, product images, graphics, videos, audio content, reviews, design, layout, and other materials, is owned by Velotix, its affiliates, licensors, suppliers, or content providers.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, display, download, store, transmit, or create derivative works from any content on our website without our prior written consent.

Nothing in these Terms and Conditions grants you ownership or license rights to any intellectual property belonging to Velotix, Shopify, or any third party.

All rights not expressly granted are reserved.

Velotix names, logos, product names, service names, designs, and slogans are trademarks or property of Velotix or its licensors.

Shopify's name, logo, product names, service names, designs, and slogans are trademarks of Shopify.

All other trademarks belong to their respective owners.

SECTION 7. OPTIONAL TOOLS

We may offer access to optional tools or features provided by third parties.

We do not monitor, control, or administer these third-party tools.

Access to these tools is provided "as is" and "as available" without any warranties, representations, or conditions of any kind.

Your use of optional third-party tools is entirely at your own risk.

You should review and understand the terms and conditions of the relevant third-party provider before using such tools.

We may introduce new features, tools, or resources in the future. These will also be subject to these Terms and Conditions.

SECTION 8. THIRD-PARTY LINKS

Our website or services may contain links to third-party websites, tools, services, content, or resources.

We are not responsible for examining or evaluating third-party content, its accuracy, policies, or practices.

Accessing third-party websites or services through our website is entirely at your own risk.

We are not liable for any loss, damage, or problem related to your access to third-party websites or your purchase or use of third-party products or services.

Questions, complaints, claims, or concerns regarding third-party products or services should be directed to the respective third-party provider.

SECTION 9. RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. Shopify provides the technical platform that allows us to offer our products and services online.

However, all sales and purchases made through our store are directly between you and Velotix.

By using our website and services, you understand that Shopify is not responsible for any aspect of sales between you and Velotix, including any injury, damage, loss, claim, or problem arising from products or services purchased through our store.

You agree to indemnify and hold harmless Shopify and its affiliates from any and all claims, damages and liabilities arising out of or related to your purchases and transactions with Velotix.

SECTION 10. PRIVACY POLICY

Personal data collected through our website and services will be processed in accordance with our Privacy Policy.

Certain personal data may also be subject to Shopify's Privacy Policy.

By using our website and services, you acknowledge that you have read and understood the applicable privacy policies.

Because our store is hosted by Shopify, Shopify may collect and process personal data related to your access to and use of our website to provide and improve its services.

Data submitted through our store may be transferred to Shopify and third-party service providers, including service providers located outside your country of residence, to provide services to you.

SECTION 11. FEEDBACK

When you send, upload, publish, email, or otherwise provide ideas, suggestions, reviews, offers, plans, or other feedback, you grant us a worldwide, perpetual, sublicensable, and royalty-free right to use, reproduce, modify, publish, distribute, display, and otherwise exploit such feedback for any purpose, including commercial use.

We may use feedback to operate, improve, promote, and develop our products, services, and website.

You confirm that you have the necessary rights to provide us with submitted feedback.

You also confirm that your feedback does not infringe any third-party rights, including copyrights, trademark rights, privacy rights, personality rights, or other rights.

We are under no obligation to treat feedback as confidential, pay compensation for feedback, or respond to feedback.

We may monitor, edit, or remove feedback that we deem unlawful, offensive, abusive, defamatory, obscene, harmful, misleading, or otherwise inappropriate, but we are not obligated to do so.

You may not use a false email address, impersonate another person, or mislead us or any third party about the origin of feedback.

SECTION 12. ERRORS, INACCURACIES, AND OMISSIONS

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions.

These may relate to product descriptions, pricing, promotions, offers, shipping costs, delivery times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

We may update information, change details, or cancel orders if information on the website or in an order is inaccurate, even after an order has been submitted.

SECTION 13. PROHIBITED USES

You may only use our website and services for lawful purposes.

You may not use the website or services, directly or indirectly:

To violate any applicable laws, regulations, rules, or local ordinances.

To infringe our intellectual property rights or the rights of others.

To harass, abuse, insult, harm, defame, intimidate, or discriminate against anyone.

To submit false, misleading, or inaccurate information.

To upload, transmit, or distribute viruses, malware, or malicious code.

To send spam, phishing messages, junk mail, chain letters, or other unsolicited messages.

To impersonate another person or company.

To disrupt or interfere with the website, services, security features, or user experience.

To collect or track other people's personal information.

To scrape, copy, extract, sell, resell, or exploit any part of the website or services.

To use bots, spiders, scraping tools, automated tools, artificial intelligence tools, or data extraction tools to access the website without permission.

To bypass security features, access restrictions, or measures to block robots.

We reserve the right to suspend, disable, or terminate your access to the website or services if we believe you have violated these Terms and Conditions.

SECTION 14. AGENTS AND AUTOMATED ACCESS

This section applies if you use, activate, authorize, or cause any automated system, software, artificial intelligence tool, bot, crawler, or other agent to access or interact with our website or services.

An “agent” means any software, service, or automated tool acting on behalf of or at the direction of any person or entity.

No agent may access or interact with our website unless they clearly identify themselves and comply with these Terms and Conditions.

We may restrict, block, limit, or control whether and how agents access or interact with our website.

Agents may not conceal or misrepresent their automated nature.

Agents may not mimic human behavior to circumvent safeguards.

Agents may not complete or circumvent CAPTCHAs or other systems designed to distinguish human users from automated systems.

Agents must truthfully answer all queries or checks designed to determine whether an interaction is human or automated.

Agents may not circumvent technical measures that control or restrict automated access.

SECTION 15. TERMINATION

We may terminate, suspend, or cancel this Agreement or your access to the Website or Services, in whole or in part, at any time without notice, at our sole discretion.

You will remain liable for all amounts due up to the date of termination.

Sections that by their nature should survive termination will continue in effect, including intellectual property, feedback, warranty disclaimer, limitation of liability, indemnification, severability, waiver, entire agreement, assignment, applicable law, privacy, and other relevant provisions.

SECTION 16. DISCLAIMER OF WARRANTIES

Information provided through our website and services is for general informational purposes only.

We do not warrant that the information is accurate, complete, reliable, current, or useful.

Any use of information from our website is at your own risk.

Unless expressly stated otherwise by Velotix, the website, services, and all products offered through the website are provided "as is" and "as available."

To the extent permitted by law, we make no warranties, representations, or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that the website or services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

SECTION 17. LIMITATION OF LIABILITY

To the extent permitted by law, Velotix, our owners, partners, directors, officers, employees, affiliates, agents, contractors, service providers, suppliers, and licensors shall not be liable for any injury, loss, claim, or damage of any kind arising out of your use of the website, services, or products purchased through the website.

This includes direct, indirect, incidental, special, punitive, consequential, or exemplary damages, including lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages.

This limitation applies regardless of whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.

Nothing in these Terms and Conditions limits liability that cannot be excluded or limited under applicable law.

SECTION 18. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Velotix, Shopify, our affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, and suppliers from and against any and all claims, losses, damages, liabilities, and expenses, including reasonable attorneys' fees, arising out of:

Your breach of these Terms and Conditions.

Your violation of applicable law.

Your infringement of the rights of a third party.

Your access to or use of the Website or Services.

To the extent permitted by law, we may control the defense and settlement of any claim at your expense, including the selection of legal counsel.

You agree to assist us in defending against such claims.

SECTION 19. SEVERABILITY CLAUSE

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by law.

The unenforceable portion shall be deemed removed from these Terms and Conditions.

The remaining provisions shall remain in full force and effect.

SECTION 20. WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions, together with any policies or rules posted on our website, constitute the entire agreement between you and us regarding your use of the website and services.

They supersede all prior or current agreements, communications, or proposals between you and us, whether oral or written.

Any ambiguities in these Terms and Conditions shall not be construed against the party that drafted them.

SECTION 21. ASSIGNMENT

You may not assign, transfer, or delegate these Terms and Conditions or your rights and obligations under them without our prior written consent.

Any attempted assignment without consent is void.

We may assign, transfer, or delegate these Terms and Conditions and our rights and obligations without your consent or notice.

SECTION 22. APPLICABLE LAW

These Terms and Conditions and any separate agreements under which we provide you with services are governed by the laws of Velotix's place of business.

Any disputes will be adjudicated by the courts at Velotix's place of business, unless mandatory consumer protection laws provide otherwise.

If you are a consumer in the European Union, mandatory consumer protection rights in your country of residence remain unaffected.

SECTION 23. HEADINGS

The headings used in these Terms and Conditions are for convenience only.

They do not limit or affect the meaning or interpretation of these Terms and Conditions.

SECTION 24. CHANGES TO THESE TERMS AND CONDITIONS

The most current version of these Terms and Conditions is available on this page.

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website.

It is your responsibility to check this page periodically for changes.

To the extent required by law, we will notify you of any material changes.

Your continued use of the website or services after the posting of changes constitutes your acceptance of the updated Terms and Conditions.

SECTION 25. CONTACT INFORMATION

Questions regarding these Terms and Conditions should be sent to:

info@velotix.eu

Our contact details are:

Norcrest OÜ
17499920
Sepapaja tn 6, 15551 Tallinn, Harju County, Estonia
info@velotix.eu